At flwr & co. we work on a pre-order basis. Orders can be placed every week from Friday 12:00 till Tuesday 08:00 (or until we have sold out!). All orders are then freshly baked on Tuesday and Wednesday and shipped out on Thursday with PostNL. For orders from The Netherlands and Belgium, this means you will likely receive your order at the earliest on the Friday following the date of your order. For orders from other EU countries, delivery may take between 2 and 5 working days. However, this is an estimation and delivery times may vary depending on the circumstances. Don’t worry though – cookies that have experienced some delay on the way will still be amazing upon arrival as they are individually wrapped and heat-sealed with the utmost care. If you have complaints about the delivery of your order, please direct them to PostNL.
We are vegan and run a vegan business not only because we care about animals but also because we care about our environment and the planet. That is why we want to keep our environmental impact to a minimum. We try our best to do so by wrapping our cookies in naturally compostable NatureFlex™ bags made from renewable wood pulp and by opting for naturally compostable and/or water-soluble filling material. These can be disposed of on the compost heap or simply in the soil along with organic waste to improve soil quality. If you don’t have a compost heap yourself or nearby, do NOT recycle the bags with plastic waste but rather throw them in your regular waste bin. Read more on NatureFlex™ bio-films here. We kindly but strongly encourage you to re-use our cardboard boxes for packages you’d like to send someone. Otherwise, please recycle them by throwing them on the (mixed) paper pile. The leaflets you’ll receive with your order are made from agricultural waste instead of trees. This paper is produced via a carbon-neutral production process by PaperWise and has only 50% (!) of the environmental impact compared to FSC-certified paper. In addition, we try to limit our use of stickers with our custom-made logo stamp. If you have any suggestions as to how we can further improve our sustainability, please don’t hesitate to shoot us a message via Instagram (@flwrandcocookies) or via email at firstname.lastname@example.org!