Frequently Asked Questions

Allergies & nutrition

At flwr & co., we strongly believe that the healthiest diet is one with balance. If we can finish an entire cookie in one go (which we’ve never failed to do), you better believe we’re going to enjoy the hell out of it. However, as we ourselves are avid macro trackers, we do like to know what and how much we’re eating. So, for our fellow food trackers, we’ve calculated the nutritional value and macros for each of our cookies. You can find this information under the “Ingredients and nutritional info” tab on the separate product pages. We’ve also added a couple of publicly accessible entries to the MyFitnessPal app database that you can use as a template. Simply search for “flwr & co.”, choose one of our entries and adjust the caloric value as necessary according to that of the flavour you’re having (the macro ratios of all cookie flavours are very similar).

All of our cookies are vegan, so they do not contain any dairy. This makes all of our cookies suitable for lactose-intolerant people. However, our cookies are made using gluten-containing products like wheat flour, so we do not recommend consuming our products if you are sensitive or allergic to gluten. Furthermore, some of our cookies may contain or come into contact with nuts and soy-containing products. Allergens for each cookie can be found in the product descriptions (“Warning: contains …”). Please bear in mind that, although not all of our products contain these allergens, they are all prepared and baked in the same environment. That means there is always a risk of cross-contamination.

Unfortunately, we do not offer gluten-free cookies at the moment. However, this is one of our future goals, so keep your eyes peeled!

Ordering

A minimum order of 4 cookies is required for shipping.

New, limited cookie stock is released on our website every Friday at 20:00. You can then place your pre-order with your favourite cookie flavours until Tuesday 08:00 or until we sell out. Note: a minimum order of 4 cookies is required. Once sold out, new stock will not become available until the following Friday.

You sure can! We would love to make one of your friends or family members happy on your behalf 🙂 Make sure to let us know in the order notes and enter the recipient’s address in the shipping information (not your own). If you want, we can also add a little note with a message of your own. Just let us know in the order notes!

Our cookies

At flwr & co., we strongly believe that the healthiest diet is one with balance. If we can finish an entire cookie in one go (which we’ve never failed to do), you better believe we’re going to enjoy the hell out of it. However, as we ourselves are avid macro trackers, we do like to know what and how much we’re eating. So, for our fellow food trackers, we’ve calculated the nutritional value and macros for each of our cookies. You can find this information under the “Ingredients and nutritional info” tab on the separate product pages. We’ve also added a couple of publicly accessible entries to the MyFitnessPal app database that you can use as a template. Simply search for “flwr & co.”, choose one of our entries and adjust the caloric value as necessary according to that of the flavour you’re having (the macro ratios of all cookie flavours are very similar).

Our cookies weigh 150 grams each – about the size and weight of an apple!

Personally, we enjoy our cookies best fresh out the oven. No worries though, you can achieve the same experience at home simply by reheating your cookies in a preheated oven (or air fryer) at 180°C. From room temperature: reheat 5-10 minutes depending on how gooey you like the inside. Don’t have an oven? Our cookies can also be reheated in the microwave for 20-30 seconds. Bear in mind that the microwave gives other results than the oven: the cookies will turn out softer and chewier and lose their crunchy top! If you’ve stored your cookies in the freezer to enjoy later, simply reheat from frozen for a little longer (about 12-15 minutes).

As our cookies are individually wrapped and heat-sealed, they will remain fresh for at least 7 days at room temperature, and even a little longer in the fridge. However, for optimum freshness, we recommend you enjoy your cookies ASAP after receiving them! Alternatively, save them for a rainy day by placing them in the freezer in their original heat-sealed packaging. In the freezer, our cookies should remain fresh for a minimum of 6 months. For reheating instructions, see “What is the best way to reheat my cookies?”

If you have a special event that absolutely REQUIRES our mouthwatering vegan cookies (birthdays, gender reveals, baby showers, parties, weddings, office lunches, you name it), we would be more than happy to see what we can do for you! Simply drop us a message with the specifics of your request to flwrandcocookies@gmail.com.

Yes, we only offer 100% vegan cookies. No meat, dairy or eggs involved!

Shipping

We now ship to all EU countries.

We work with a pre-order system, which means we collect orders every Friday from 20:00 till Tuesday 08:00 (or until we sell out). All orders placed from Friday to Tuesday will be freshly baked on Tuesday and shipped out on Wednesday. We ship with PostNL, who normally deliver within 1-2 business days (including Saturdays) throughout The Netherlands and Belgium. That means you will likely receive your order on the first Thursday or Friday following the date of your order. You will be able to follow the journey of your order via a Track & Trace link. Please note we have no control over shipping once we hand over the order to PostNL. Questions and complaints about your shipment should be directed to PostNL.

Once we’ve packed and handed over your order to our courier PostNL, you will receive a shipping confirmation email containing your personal tracking number (starting with 3S). You will then be able to track your order at https://www.postnl.nl/ontvangen/post-ontvangen/track-en-trace/.

Sustainability

While our naturally compostable NatureFlex™ bags may look like plastic, they are actually made from renewable wood pulp and can be disposed of on the compost heap or simply in the soil along with organic waste to improve soil quality. If you don’t have a compost heap yourself or nearby, DO NOT RECYCLE THE BAGS IN YOUR PLASTIC WASTE BIN (it will decrease the quality of the recycled plastic) but rather throw them in your regular waste bin. Read more on NatureFlex™ bio-films here.

Our filling material is also naturally compostable but can be disposed of more quickly by dissolving them in water.

We kindly but strongly encourage you to re-use our cardboard boxes for your own parcels. Otherwise, please recycle them by throwing them on the (mixed) paper pile.

We are vegan and run a vegan business not only because we care about animals but also because we care about our environment and the planet. That is why we want to keep our environmental impact to a minimum. We try our best to do so by wrapping our cookies in naturally compostable NatureFlex™ bags made from renewable wood pulp and by opting for naturally compostable and/or water-soluble filling material. These can be disposed of on the compost heap or simply in the soil along with organic waste to improve soil quality. If you don’t have a compost heap yourself or nearby, do NOT recycle the bags with plastic waste (it will decrease the quality of the recycled plastic) but rather throw them in your regular waste bin. Read more on NatureFlex™ bio-films here. We kindly but strongly encourage you to re-use our cardboard boxes for your own parcels. Otherwise, please recycle them by throwing them on the (mixed) paper pile. The leaflets you’ll receive with your order are made from agricultural waste instead of trees. This paper is produced via a carbon-neutral production process by PaperWise and has only 50% (!) of the environmental impact compared to FSC-certified paper. In addition, we try to limit our use of stickers with our custom-made logo stamp. If you have any suggestions as to how we can further improve our sustainability, please don’t hesitate to shoot us a message via Instagram (@flwrandcocookies) or via email at flwrandcocookies@gmail.com!

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